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New Service Delivery Impact Assessment Tool Kit
Increases Services Delivery Quality in these challenging times.

Business Assessment Services is one of the leading model based performance-consulting firms in South Africa.
For more than 10 years, BAS has helped develop continuous improvement systems and solutions for its clients
and facilitated the rollout of the service delivery assessment programme called SPEAR ™ as well as Cost of Poor Quality.
BAS provides a complete package including systems design, training, assessment guides and service delivery plans.
BAS helps clients develop innovative solutions that help client satisfaction, increased service delivery effectiveness and renders value for money.

BAS is best known for its role in launching and developing the following initiatives:

• SA Excellence Foundation (Ed vd Heever inaugural CEO of the SAEF).
• SA Excellence Model.
• SAEF SMME Excellence Model and Training Materials.
• CSIR Boutek SMME Model for the SMME Construction Industry.
• South Africa’s only inclusive programme on Cost of Quality (COQ) and Cost of Poor Quality (COPQ) Management.
• ECPA Balasela Service Delivery Excellence Model and Programme.
• SPEAR™ Performance Management System and Toolkit.
BAS has worked with a broad array of organisations (SAEF, Alcatel, CSIR, SADC, SARS, AG, ECPA, AllPay (ABSA) and many more).








Contact us, and explore how BAS can help you realise the meaning of structured and meaningful business performance improvement



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