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James (Ed) van den Heever
MD. Business Assessment Services – Pretoria

Recognised as a leading service delivery facilitator, coach and mentor. A South African specialist in organisation assessment,
development and application of impact assessment technology; a founder member of the SA Excellence Model and
Self-Assessment Process; founder member of the Global Excellence Model Council and designer and major IP holder
of the SPEAR and Eastern Cape Provincial Administration Balasela Service Delivery Excellence Models.



Dr. Len Brunyee
Executive Eastern Cape Province, East London

A qualified business excellence facilitator and experienced quality award assessor. Accredited facilitator of the Eastern Cape
Provincial Government Balasela Service Delivery Excellence Model. Recognised coach and mentor with provincial government and
experienced in Action Learning and Action Research. Part-time lecturer in Quality Management with the Production Management Institute.
Experience also includes corporate governance, risk management, business continuity and disaster management.
Former Professor, Technikon vice chancellor and university pro vice chancellor with 33 years experience in higher education.
Numerous articles, papers, presentations and research reports.

Qualified ETDP Seta Assessor and Moderator.

Willie van Reyneveld

Prof Willie van Reyneveld
Associate and Executive Regional Manager -
Western Cape Province - Stellenbosch

A recognised author of many articles regarding systems engineering and quality.
A former President of the SA Institute of Industrial Engineering with extensive
experience in industrial engineering environment, higher education, armaments systems engineering,
Total Quality Management and recognised coach and mentor in Western Cape Provincial Administration.



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